kronoblast Hi! That is a really odd error and the first of a kind that we came across. We apologize, but we need more data to figure this one out and request your cooperation, if you don't mind. For starters, please upload your system information for us. It's nothing invasive and only collects information on your system specs, like what kind of hardware you are running, what OS you are on, what your driver dates are etc.
If we have your consent then please follow the following steps:
Since the issue seems to be originating when you start the game, we want to be absolutely sure that nothing is throwing a wrench into the game process at your end. Normally, we would immediately dive into the game code but right now you're the only one who reported such an issue, so we want to eliminate the basic suspects first. We sincerely hope you understand.
Kind Regards,
Cursed Atelier
If we have your consent then please follow the following steps:
- Hit "Windows" key.
- In the search bar that pops up type, "dxdiag", right click and run as administrator
- Let it scan your system and collect the relevant information. Once the process bar vanishes, click on this:
- Save the file in .txt format and then upload it for us. You can either do so in your next post here or open a private conversation with us and attach the file there, whichever you feel comfortable with.
Since the issue seems to be originating when you start the game, we want to be absolutely sure that nothing is throwing a wrench into the game process at your end. Normally, we would immediately dive into the game code but right now you're the only one who reported such an issue, so we want to eliminate the basic suspects first. We sincerely hope you understand.
Kind Regards,
Cursed Atelier